Office 365

cloudservice as IT should be

Communicate, create & share in the Cloud

Companies must be able to create and share information with colleagues, suppliers, customers and other business partners any time, anywhere and on any device.

To meet that need, First offers you a wide range of Cloud Services, private & public.

First, guiding you through the Cloud

First guides you every step of the way — we analyse your business and determine the plan that meets your needs. We make your environment cloud-ready and assist you in configuring and adopting the Cloud, whether private, public or both.

Particularly, making the link between private and public cloud is our company’s strength.

Want to see what we can do?

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CloudMigration

IT infrastructure services as they should be

Our Services

IT infrastructure services as they should be

We are recruiting

Take a look at the First positions

Freelance

Work with us on a freelance basis.

Cases

Take a look at the First cases

First connect

Social club

It isn't always about work

Make sure to contact us

We'd love to get in touch

Join our events

We'd love to get in touch

Cases

IT is a big deal for your company

 

First always tries to provide the perfect solution for your business. Take a look at what we’ve done and what we can do for you.

Recruiting

Are you IT

 

At First we believe in long-term commitment, not only with our customers but also and certainly with our consultants. This means creating opportunities that match with the ambition and skills of every consultant.

First

Where IT belongs

 

First is expert in managed services — this means we worry about your ICT concerns, so you can focus on what really matters: your core business.

 

Cases

IT is a big deal for your company

Recruiting

Are you IT

First

Where IT belongs

 

A good First impression,
the start of a long term relationship.

First advises you to use the Cloud — it allows you to access, create & share anything you want any time, anywhere and on any device. Because a First impression is everything...

 

Company

First is a young and passionate company. Founded in 2008, we have already grown into a strong team of 80 consultants. We provide state-of-the-art IT solutions and services based on the Microsoft, Cisco, Citrix, Redhat and VMware technology platforms.

The company stands for qualified and dedicated professionals in ICT infrastructure; our core consulting competences are service desk, local support, system engineering, network engineering, database administration, architecture, service management, infrastructure project management and managed services, including cloud services.

Our consultants’ main goal is quality through knowledge, experience, personality and potential. In other words, the objective is to offer our clients the best match between their needs, work environment and our skills. In order to enable our consultants to become experts in their specific domain, First professionals get an intensive personal coaching and learning programme.

Our mission

Our mission is to be a long-term partner for companies, organizations and the government and provide them with the requisite IT expertise by means of motivated consultants, applying world-class technology, whilst focusing on the desired result.

 

Services

First provides state-of-the-art IT solutions and services based on the Microsoft, Cisco, Citrix, Redhat and VMware technology platforms. From project services and managed services to infrastructure consultancy — we take over your infrastructure or support your organisation in every aspect of ICT infrastructure, so you can concentrate on your business. Plain and simple.

architecture

Project services

We meet your needs regarding infrastructure projects — from implementations to migrations, commissioning, restructuring, set-up from green fields, architecture and much more.

We’ll draw and execute your infrastructure & networking project from A to Z. Whether it’s Cloud migration (Active directory, Exchange, DNS, TMG, FIM, …) or Management solutions (Microsoft SCCM, SCOM, Windows Intune, …), we take care of the complete implementation and, if needed, link it with your existing Microsoft Active Directory.

In doing this, First provides you with the right PM for the job. Depending on the methodologies and the required technical skills, we’re always searching for the perfect match. In our project management, we work according to the Prince2 (with or without Agile), while delivering according to the ITIL guidelines of the client. Our company has a number of consultants with the necessary ITIL experience, ranging from service desk agent to ITIL implementation coordinators.

 
itservices

Managed services

First is expert in managed services — this means we worry about your ICT concerns, so you can focus on what really matters: your core business. We take care of flexible staffing (Flex Team), SLA management, monitoring and more.

First will manage your infrastructure from end to end, whether it be the first line support desk, local support or more specialized teams. Our services are based on the ITIL framework, which will allow you to improve efficiency and lower your costs. As a service provider we will provide you with an experienced and certified service manager who will be your single point of contact during every step of the way.

 
people

Infrastructure consultancy

Our objective is to offer our clients the best match for their needs, work environment and our skills. All our infrastructure consultants are certified in the Microsoft, Cisco, Citrix, Redhat and VMware technology platforms. As with its customers, First believes in long-term commitment with its consultants. That’s why we use an ‘Expectations Framework’, creating a space in which a consultant can achieve personal growth at his own pace. In order to enable our consultants to become experts in their specific domain, First professionals get an intensive personal coaching and learning programme. Because we believe that building something and growing together helps us to maximise our overall performance.

 

Interested? Contact us today for a made-to-measure proposition!

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Career
 
Values
 
 

Apply for a job at first

Applying at First is no one-way street. At the end of the ride, we hope everyone is able to make a good decision concerning our collaboration. This can only work if we can share information with each other in an open and confidential environment.

We provide lots of job information on our website and via LinkedIn and Twitter, but we want the initiative to apply to come from you. Do you find an interesting vacancy or do you see a match between yourself and First, don’t hesitate to contact us and apply!

We are always on the lookout for new talent to strengthen our team. Currently, we’re looking for the following profiles:

E-mail your CV

Get in touch by sending us your cv. Perhaps it’s the first step towards a nice cooperation!

Email your cv
 
  • Junior Project Manager
     
    • A natural communicator (Dutch, French & English, …)
    • Strong analytical skills
    • Leadership is running through your veins
    • KPI’s are your second nature
    • Able to process and plan huge amounts of information
    • You eat PM methodologies for breakfast (Prince2, PM BOK, …)
    • You can keep your calm in complex environments (both humanly as technically)
  • Server Engineer(Windows/UNIX/LINUX)
     
    • Able to learn new technologies in a drop of a hat
    • Strong analytical skills
    • Highly flexible
    • Knowledge of ITIL processes
    • Documentation holds no secrets for you
    • A natural communicator (Dutch, French & English…)
  • Service Desk Agent
     
    • A true customer advisor (in Dutch & French)
    • Strong analytical skills & resolution-minded
    • Basic knowledge of multiple operating systems
    • Support and assistance in certain projects within the organisation
    • Installing, configuring and maintaining certain IT hardware & software and telecom applications is like breathing to you
    • A natural communicator (Dutch, French & English…)
  • Network Engineer
     
    • Support and assistance in the infrastructure sphere
    • Responsible for monitoring and keeping up-to-date of several components within the infrastructure
    • Responsible for security systems
    • Proper ACL/VLAN structures — keeping structure in your work in indispensible
    • Support of the end users (in Dutch, French & English)
  • All-round Infrastructure Engineer
     
    • We at First are always on the lookout for exceptional ICT talent, regardless your area of expertise. If you think you’ll fit perfectly into our team, don’t hesitate to come by or drop us a note!
 

Career

At First we believe in long-term commitment, not only with our customers but also and certainly with our consultants. Building something and growing together has lots of advantages, but it also means we have to create opportunities that match with the ambition and skills of every consultant. However, it’s important to keep in mind that your growth as a consultant lies in your own hands.

At First we use an ‘Expectations Framework’, creating a playground in which you can achieve personal growth at your own pace. We guide you in every step, because we realise it’s not always easy to give direction to your own career. That's why you can always rely on a personal counsellor when contemplating personal development and career planning.

Also read what our consultants have to say about First!

E-mail your CV

Get in touch by sending us your cv. Perhaps it’s the first step towards a nice coöperation!

Email your cv
 

End 2010, I started at First Service Desk. In July 2011, I moved to the Flex Team and in March 2012, I was promoted to Online Services Consultant for the implementation of Cloud Services. First offered me the perfect career path!
Arne Croughs - First Online Services Consultant

 

After being a very satisfied customer of First, I quickly realised that First was not like any other company I’ve worked with in the past. I just had to be part of it and so I switched from one of the biggest multinational IT companies to First, a choice that would very quickly be proven to be the right one.
Michel Santos — First Sales

 

First really puts people first — not only their clients, but also their consultants. Working with people is at the center of First; from education and coaching to communication and teambuilding. If I were looking for a new job or challenge, I’d step by First first. No question about it!
Bart De Soete — Former First Consultant

 

People

  • Making time for performance evaluation talks to check your plans and ambitions and together we can agree upon the development points that need extra attention
  • Constant interaction between our departments regarding our consultants
  • Every month we organise our so-called Social Club, the perfect way to get to know each other and each other’s projects in an informal atmosphere
  • Horizontal and open corporate culture.

Personal Development

  • We create a personal development plan under supervision of one of our Operations Managers — they have extensive professional experience and that’s why they are perfectly placed to advise you
  • Where do you see yourself in a couple of years and what’s needed to accomplish that goal? — step by step and competence by competence, it’s indicated what we expect of you and to where it all leads
  • First takes care of costly exams and training
  • We involve our consultants in every single new tool development.

E-mail your CV

Get in touch by sending us your cv. Perhaps it’s the first step towards a nice coöperation!

Email your cv
 

Interested? Don’t hesitate and send us an email or give us a call at +32 15 28 67 50. We’ll get back to you First thing!

Freelance

First is not only on the lookout for fixed-term co-workers, but also for freelancers. As a freelance First consultant you are part of a professional, no-nonsense work environment in which you can further optimise your ICT talents.

We have an extensive range of projects and assignments. First closely follows your developments to give you the chance to broaden your expertise.

Interested?

Check out our assignments on LinkedIn

Visit our LinkedIn page
 

We’re always searching for experienced people!

This is the deal: if you bring us into contact with other freelance ICT consultants that we can actually position, you can send us your invoice.

Let’s do this!

First is a company that doesn’t treat you like a number. Their personal approach is truly commendable and unseen; a team in which everyone knows everyone and you’re always welcome! And I had the fantastic opportunity to grow with them. What’s more, your invoices are always paid correctly and on time!

Ronny Anthonis – First Freelancer

As a freelancer, it’s important to be able to work with a partner that shares my long-term vision, that perfectly knows which projects are suited for me and manages to offer them at the right time. A partner that allows me to find the balance between work & fun and meets his commitments. First has been that partner for me for over 4 years…

Ghislain Meulenijzer – First freelancer

Apply

Applying at First is no one-way street. At the end of the ride, we hope everyone is able to make a good decision concerning our collaboration. This can only work if we can share information with each other in an open and confidential environment.

We provide lots of job information on our website and via LinkedIn and Twitter, but we want the initiative to apply to come from you. Do you find an interesting vacancy or do you see a match between yourself and First, don’t hesitate to contact us and apply!

Interested? Don’t be shy… Show us your enthusiasm & skills and send us an email or give us a call at +32 15 28 67 50. We’ll get back to you First thing!

First cases

Ciber

Ciber asked us to fill in the private and public cloud migration part of their client’s demand.

Imtech Marine

Imtech Marine operates as a full-service provider and system integrator in the global marine market.

Flex Team

The Flex Team was set up to meet our clients’ demand of flexibility, continuity and a dedicated team.

 

Ciber

Back to cases

Mission

Ciber asked us to fill in the private and public cloud migration part of their client’s demand.

Build

We took care of the migration to a private cloud, namely Microsoft Office 365. The migration took place according to the ‘follow-the-sun’ principle, in which the tasks were passed through the different time zones. This procedure was chosen in order to reduce the project duration and increase the responsiveness.

 
Technology/Methodology
  • Prince2 and ITIL
  • Microsoft Office 356 active directory.
Result

Microsoft Office 365 and Mail was put into use without considerable migration issues. The Cloud is multilingual and has as much as three datacentres to manage the more than 1000 users worldwide.

 

First meets our requirements in every way: their know-how, accuracy and drive are truly exceptional. When they sink their teeth into a project, they won’t deliver up until the job is done.

Joop Cornelissen — Director Ciber Managed Services – Netherlands

 

Imtech Marine

Back to cases

Mission

Imtech Marine Belgium was responsible for the technical maintenance of the radars along the Scheldt and the ICT infrastructure to support this environment. But when their ICT collaborator wasn’t available anymore, they rapidly needed a replacement.

Build

During this contract we succesfully integrated an Enterprise Service Bus next to one that was already operational. Once finished with the integration, we delivered support for both ESBs and various Vessel Traffic System software.

 
Technology/Methodology
  • ITIL(v3)
  • Microsoft Windows Server, Suse Linux
  • Mule ESB
  • multiple database technologies
  • custom built Vessel Traffic System software
Result

The customer was very satisfied with the service and we succeeded in prolonging the entire maintenance contract.

 

When we contacted First, they truly listened to our needs — someone with the willingness to travel to Vlissingen everyday, and interested in the fascinating world of Vessel Tracking Systems (VTS). They introduced us to François, who had an immediate click with our customer. Within just 3 weeks, First ensured the continuity of our service.

Koen Breyne — General Manager Sales & Marketing

 

Flex Team

Back to cases

Mission

Bpost needed a solution to cover illness, holidays, peaks in work load, etc… which would normally impact the achievement of their SLA targets. A cost effective solution that would not raise the headcount was the only option.

Build

The Flex Team was set up to meet our clients’ demand of flexibility, continuity and a dedicated team — well-trained consultants that reinforce their team in case of illness, holidays, peaks in work load, meeting SLAs,… They are truly Flexible, as they switch from environment from day to day, without any negative impact on the customer support experience.

 
Technology/Methodology
  • Projects (roll-outs, migrations, …)
  • First and second line support
  • Internal trainings
  • Documents and Procedures (DAP)
  • SLAs
  • Dedicated team to provide continuity.
Result

Due to the Flex Team, Bpost now has the required flexible staffing to attain SLA’s at all times, by means of a team of highly skilled and trained consultants who can be deployed only when needed.

 

The Flex Team does everything to meet the needs of the client. They take into account the client’s values and are extremely professional.

Peggy Vankerckhoven — Service Desk Team Lead bpost

 
firstconnect

Full-service ICT provider for SMEs

First-Connect provides small and medium enterprises (SMEs) with a complete range of ICT services: consultancy, infrastructure design networking, virtualization, voice over IP, cloud-based solutions, and more.

A single connection to the vast world of ICT

Smartphones, tablets, the Cloud … ICT is evolving constantly, opening up vast opportunities for companies to improve their efficiency. However, it is also becoming more and more complex, and requires specialized skills in a wide variety of domains. So how can small and medium-sized companies stay on top of these ICT evolutions and maximally benefit from them?

First-Connect is your single connection to every aspect of ICT. You can count on us to resolve every ICT-related issue, so that you can concentrate on your business.

Advise, implement, and support

Advice customized to your budget and needs

Do you need a new server, or would it be better to run your business applications in the Cloud? How can tablets and smartphones be integrated into your ICT infrastructure? In order to answer these questions and many more, we first analyze your situation and needs and then give you tailored advice.

Turnkey installation of your ICT infrastructure

First-Connect not only advises—we also roll up our sleeves. You can rely on us for the installation of a secure and complete ICT infrastructure with the most appropriate solutions for your specific needs.

24/7 support and quality service ensured

First-Connect is your single point of contact for any ICT-related concern and is at your service 24/7. You can always count on a top-quality service. We constantly monitor our service performance and benchmark it with the Service Level Agreements stipulated in your maintenance contract.

We offer various types of maintenance contracts. These can vary from access to the First-Connect service desk to complete managed services where every aspect of your complete ICT infrastructure is taken care of

Contact

Interested? Get in touch by leaving your credentials!

Let us contact you
 

First Connect cases

TKA

TKA asked First-Connect to migrate its core application Jurisoft to the Cloud. Data security and client privacy were two major concerns.

De Meuter

De Meuter asked First-Connect to analyze and address recurring software and hardware issues.

Horta Ternat

First-Connect was asked to solve performance issues at Garden center Horta–Van Rossem.

 

TKA

Back to cases

Mission

TKA is a Brussels-based law firm. The company asked First-Connect to migrate its core application Jurisoft to the Cloud. Data security and client privacy were two major concerns.

Build

First-Connect migrated the Jurisoft business application to the Cloud, seamlessly integrating on-premise and Cloud services in a secure solution.

 
Technology/Methodology
  • Microsoft Small Business Server
  • HP Networking technology
  • Vasco Firewall technology
Result

The Jurisoft business application is available anytime, anywhere, while simultaneously ensuring customer privacy and security.

 

Migrating Jurisoft to the Cloud did not hinder our business in any way. On the contrary, we can now access it everywhere and still enjoy the comfort of working in a local, on-premise IT environment.

Bart Biesemans, Partner at TKA law firm

 

De Meuter

Back to cases

Mission

De Meuter is one of Belgium’s leading companies in the demolition, excavation, asbestos removal, recycling, and purchasing of building materials. The company asked First-Connect to analyze and address recurring software and hardware issues, which previous ICT service providers had failed to resolve.

Build

First-Connect created a virtualized private cloud environment to run all De Meuter’s business applications.

 
Technology/Methodology
  • Microsoft Virtualization Hyper-V
  • Microsoft Small Business Server
  • Microsoft Dynamics Navision
  • ProAcc accounting software
  • HP Networking technology
  • Vasco Firewall technology
Result

Not only are the problems of recurring software crashes and hardware issues finally resolved, but the provided solution also reduced the number of physical servers and the ICT-related power consumption.

 

Thanks to First-Connect, our ICT environment is no longer a source of concern, but, rather, a facilitator of work. All our business applications run smoothly in our on-premise Cloud, enabling us to access them from anywhere with any device.

Bart De Vries, Engineer at demolition and excavation specialist De Meuter

 

Horta Ternat

Back to cases

Mission

Garden center Horta–Van Rossem has several points of sale. During peak hours, performance issues arose on the sales application, leading to long queues at the sales points. First-Connect was asked to solve these performance issues.

Build

After analyzing the situation, First-Connect optimized the local network and partially virtualized the sales applications.

 
Technology/Methodology
  • Microsoft Windows server
  • Windows 7
  • Network performance analysis
  • Remediation
Result

The performance of Horta’s computer network improved significantly, increasing the availability of the sales applications.

 

Thanks to the high-performance infrastructure that First-Connect set up, there are no more long queues at the sales points.

Jan Van Rossem, CEO at Horta–Van Rossem Garden Center

 
socialclub

Social Club

Every next-to-last Friday of the month, our First consultants get together at the ‘Social Club’. On these FreeDays@First, our consultants organise a bunch of fun activities — from go-karting to bowling and BBQ or just a simple hot dog & beer. From 5pm, you’re welcome to join us for games, drinks and chatter. The perfect opportunity to get to know each and every consultant in a laidback environment!

 

Do you want to have a taste of the atmosphere? Send us an email and we’ll send you an invite!

 

Contact First

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First

Generaal De Wittelaan 9/1b
2800 Mechelen

Additional information

Tel: +32 15 28 67 50
Fax: +32 15 28 67 59
E-mail: info@first.eu

Financial

VAT First: BE 0860 407 321
VAT First-Connect: BE 0440 210 249

 
First Event

Op donderdag 6 juni vertellen wij graag over welke trends er zich voordoen binnen de huidige cloud markt en wat dit voor u kan betekenen. Daarnaast gaan we in op Microsoft Office 365 en Lync en maken we dit zeer concreet voor u. We sluiten af met de nodige champagne. Dit is een event in samenwerking met Microsoft en zij zullen ook aanwezig zijn voor al uw vragen.

Wij kijken alvast uit naar uw aanwezigheid op 6 juni om half vier in onze kantoren te Mechelen!

Event Contact

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